Problem solving right from the excavator

“Time we spend on e-mails or looking in Windows Explorer has been reduced considerably. Costs associated with paperwork, and in particular, quantities of paper, have gone right down. Now all the master documents are electronic,” says Cato Hilsen.

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The web-based project management tool from Projectplace gives EB Kontakt full control over its extensive fibre optic network projects. The company has been using Projectplace for almost a year now, and can no longer contemplate a working day without it.

“Projectplace is just right for the type of projects we undertake, with numerous parties involved and frequent plan revisions,” says Cato Hilsen of EB Kontakt.

The company builds and operates EB’s fibre optic broadband network in the Buskerud region (near Oslo), which is in an expansion phase. Since there are numerous facilities distributed over various municipalities, there was a great need for a system that could direct the right information to the right recipient in a simple way.

Saves time and money

Since the company introduced Projectplace as a work tool in August 2008, it has reduced its costs and unnecessary wasted time.

“Time we spend on e-mails or looking in Windows Explorer has been reduced considerably. Costs associated with paperwork, and in particular, quantities of paper, have gone right down. Now all the master documents are electronic,” says Cato.

The biggest time saving is in the project meetings, which have been replaced with online meetings. With project members based in a variety of geographical locations, this is a massive advantage.

“Previously facility managers and project managers had to drive a long way to hold brief meetings. Now we deal with this via the Internet and the online meeting solution from Projectplace,” says Cato.

Problem solving right from the excavator

A project tool that is accessible via the Internet at any hour optimises the workflow, making it considerably more efficient. Cato tells of several subcontractors who have laptops connected to wireless Internet in the excavators. “This means that if they come across a problem while they are digging they can deal with it quickly – right from the excavator.” Decisions can be made more quickly, and the increased adaptability promotes progress in the projects.

Updated information easily accessible

“Our projects may well be related to public property and are extremely visible to the general public. This creates a need for information beyond the people involved in the projects. So it’s great to have updated information easily accessible,” says Cato.

The company’s customer service centre has access to a web page with selected news and updates on how ongoing projects are progressing. At the same time, EB’s customers themselves have access to information on developments via an integrated Projectplace solution on EB’s own website.

This information is always updated to match the actual information in Projectplace. In this way, the customer service centre can easily find the correct information when a member of the public or other interested parties get in touch.

Increased control

Projectplace has given EB Kontakt increased control, ensured better progress and made it easier to work together. “It’s easier to complete large projects with a lot of players when all information is easily accessible to all project members. Now we are better able to check that those who should have read the documents have actually done so. It’s extremely positive that customers and the customer service centre have regularly updated information direct from the system. But the most important thing is the low user threshold, which means that all project members make active use of the tool and find it useful,” concludes Cato.

 

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